Contact Us

Policyholder Services

Contact us to ask questions about your policy and coverage options, to make a payment, or to locate an agent near you. Our offices are open Monday – Friday, 8:00 a.m. to 8:00 p.m. ET.

Florida Specialty Program Customers

Telephone: (877) 326-8080


QBE Program Customers

Telephone: (877) 592-4440


Identity Theft Coverage Servicing

To access your portal for servicing identity theft coverage through PrivacyMaxx, visit

Telephone: (888) 839-8955


In the event of a loss, promptly report the claim to your agent. You may also call Security First Managers to have your call directed to your insurance carrier during business hours (Monday – Friday, 8:00 a.m. to 8:00 p.m. ET).

For immediate assistance with a claim, you may also contact your carrier directly 24/7 using the information below:

QBE Claims

Telephone: (844) 592-4440

Fax: (888) 723-2567


Ironshore High Value Claims

Telephone: (800) 466-9165

Fax: (201) 729-1010


Lexington Claims

Telephone: (800) 931-9546


Hudson Claims

Telephone: (866) 546-3981


PrivacyMaxx Claims

For customers who have Identity Theft Protection included in their policy, the PrivacyMaxx Customer Portal is available to assist you in filing claims, track fraud alerts, and monitor credit reports – all in one place.

Telephone: (888) 839-8955


Florida Specialty Agents

To contact our Florida Specialty Underwriting Department, use the information below. Our offices are open Monday – Friday, 8:00 a.m. to 8:00 p.m. ET.

Telephone: (877) 326-8080


Agency Resources

To speak with an Agency Resources representative or if you are interested in doing business with Security First Managers, contact us using the information below. Our offices are open Monday – Friday, 8:30 a.m. to 5:00 p.m. ET.

Telephone: (877) 900-3974 (Option 2, then option 4)